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Frequently Asked Questions
What is our shipping Policy?
FOR PRINTS Shipping times range from 1-7 business days. For framed or custom products shipping will be up to 14 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES: a flat fee of $14.95 for orders less than $150.00. FREE SHIPPING on orders $150 and above.
What is your Policy on Returns/Exchanges/Refunds?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at infoprettyinpictures@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at julianatwilliams@gmail.com.
Damages and issues. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions/non-returnable items. Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
At Julie Williams Fine Art Photography, we want to ensure you’re completely satisfied with your purchase. If for any reason you’re not satisfied with your purchase, please contact us at julianatwilliams@gmail.com and include your order number and a brief description of your issue. Someone from our office will contact you to see how we can help.
There’s a 15% restocking fee that is applied for any order canceled or exchanged.
How can I keep up with your new work?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter [insert link to newsletter sign up] !
You can also follow us on our social media pages as we are constantly posting about new work!
Instagram: https://www.instagram.juliewilliamsvisualstoryteller/
Facebook: https://www.facebook.com/juliewilliamsVisualStoryteller
